Question 1

When should I expect my order to arrive?

Accepted Answer

For standard delivery, it depends on your location.
 
Orders are processed and sent out on standard business days (Mon-Fri) and typically take between 1 - 7 business days to arrive at your address. 
 
Delivery addresses in city/suburban areas typically receive their parcels faster than rural.

Question 2

How do I apply my coupon code?

Accepted Answer

1. At the checkout page, click "Redeem your code" on the left panel.

2. Add your coupon code and click "Apply"

Question 3

How do I track my order?

Accepted Answer

We typically alternative between two courier providers depending on delivery location. Typically, our couriers will also send confirmation to the contact details provided on checkout. 
 
If you have received a tracking number that starts with 'AU' (e.g. AU6051206300), you can track your delivery here with Interparcel - https://au.interparcel.com/tracking/
 
If you have received a tracking number that starts with 'PO' followed by many digits, you can track your delivery here with Australian Post - https://auspost.com.au/mypost/track/#/search

Question 4

What do I do if I don't receive my order?

Accepted Answer

Please check your parcel tracking status first. One common scenario is that courier has missed you at your delivery address and deposited at a local depot. The parcel may be at the depot pending pickup. 
 
If you are unsure or if the order is listed along the lines of 'Missing' in the tracking status, please do not hestiate to contact us at admin@alsafinefoods.com.au . Please also quote the order number to help our investigation.

Question 5

What do I do if contents in my parcel are damaged?

Accepted Answer

We try our best to reduce the risk of damage to your order, however occasionally things happen and an item or two may get damaged enroute to your delivery address. 
 
If the content(s) are damaged, please take a photo of the item and please send an email to admin@alsafinefoods.com.au  referencing the order number. 
 
Within 5 business days, we will review and respond to the email. If the claim is valid, we will send a replacement of the damaged content free of charge.

Question 6

Can I get a refund or exchange items in my order once I pay for my order?

Accepted Answer

If you have contacted us (by email admin@alsafinefoods.com.au or by phone 0410002257) before the order has been shipped, we can process an alteration of the order (as long as the total dollar amount is the same). 
 
For all refund or exchanges enquiry post shipping, please refer to our Refund and Return Policy.

Question 7

Who are your courier providers?

Accepted Answer

Depending on delivery location, we normally alternate between Interparcel or Australian Post.

Frequently asked questions